:root{--navy:#061936;--navy2:#0b2b5d;--blue:#0b63f6;--blue2:#2f80ff;--gold:#f4bd2a;--bg:#eef3f9;--card:#fff;--line:#dbe4ee;--text:#132238;--muted:#6f7f93;--green:#0b8f55;--red:#b42318;--shadow:0 12px 32px rgba(18,43,75,.09);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--text);background:var(--bg);font-synthesis:none}*{box-sizing:border-box}html,body{margin:0;min-height:100%;background:var(--bg)}body{min-height:100vh}button,input,textarea{font:inherit}.hidden{display:none!important}.muted{color:var(--muted)}.small{font-size:12px}.center{text-align:center}.stack{display:grid;gap:14px}.app-shell{min-height:100vh}.auth-view{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 20% 10%,#e9f2ff 0,transparent 35%),linear-gradient(145deg,#f7f9fc,#edf3fa)}.auth-card{width:min(440px,100%);background:#fff;border:1px solid #dfe8f2;border-radius:24px;padding:30px;box-shadow:var(--shadow)}.brand-lockup{display:flex;flex-direction:column;align-items:flex-start;gap:6px;margin-bottom:24px}.brand-logo{width:210px;max-width:76%;height:auto}.brand-subtitle{font-size:12px;font-weight:800;letter-spacing:.14em;text-transform:uppercase;color:#34516f}.auth-card h1{margin:0 0 8px}.auth-foot{font-size:12px;color:var(--muted);margin:18px 0 0}.field{display:grid;gap:7px;font-weight:700;font-size:13px}.field input,.search-wrap input{width:100%;border:1px solid #cad6e3;border-radius:12px;padding:12px 13px;background:#fff;color:var(--text);outline:none;transition:.15s}.field input:focus,.search-wrap input:focus,.composer textarea:focus{border-color:#5a9bff;box-shadow:0 0 0 3px rgba(11,99,246,.12)}.btn{border:0;border-radius:11px;padding:10px 14px;font-weight:800;cursor:pointer;transition:.16s;white-space:nowrap}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--navy);color:white}.btn-primary:hover:not(:disabled){background:#0b2b5d}.btn-secondary{background:#e8eef6;color:#18304d}.btn-wide{width:100%;padding:13px}.notice{margin-top:14px;border-radius:12px;padding:11px 12px;background:#fff4f2;color:#9b291c;border:1px solid #ffd6d0;font-size:13px}.status-icon{font-size:36px;margin-bottom:10px}.crm-view{min-height:100vh;display:grid;grid-template-columns:82px 360px minmax(420px,1fr) 280px;background:#f3f6fa}.rail{background:var(--navy);color:#fff;display:flex;flex-direction:column;align-items:center;padding:14px 8px;gap:16px;position:sticky;top:0;height:100vh}.rail-brand img{width:50px;height:50px;object-fit:contain}.rail-nav,.rail-bottom{display:grid;gap:8px;width:100%}.rail-bottom{margin-top:auto}.rail-btn{border:0;background:transparent;color:#b9cae0;border-radius:12px;min-height:54px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;font-size:19px;cursor:pointer}.rail-btn span{font-size:10px;font-weight:800}.rail-btn:hover,.rail-btn.active{background:#123566;color:#fff}.inbox-panel,.detail-panel{background:#fff;border-right:1px solid var(--line);min-width:0}.inbox-panel{height:100vh;display:flex;flex-direction:column}.inbox-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:22px 20px 14px}.inbox-header h2{font-size:20px;margin:3px 0}.eyebrow{font-size:10px;font-weight:900;letter-spacing:.14em;text-transform:uppercase;color:#6a819d}.badge{display:inline-flex;align-items:center;gap:5px;border-radius:999px;padding:5px 8px;font-size:10px;font-weight:900;background:#e9eef5;color:#3a4c62}.badge-ok{background:#e9f8f1;color:#087548}.badge-vip{background:#fff4cf;color:#8a5f00}.badge-human{background:#e9f1ff;color:#1756a9}.badge-jarvis{background:#edf0f5;color:#4e5e72}.metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;padding:0 18px 14px}.metric{background:#f5f8fc;border:1px solid #e5ebf3;border-radius:12px;padding:10px;display:grid;gap:2px}.metric strong{font-size:19px}.metric span{font-size:10px;color:var(--muted);font-weight:700}.search-wrap{padding:0 18px 12px}.filter-title-row{display:flex;justify-content:space-between;align-items:center;padding:8px 18px;border-top:1px solid #edf1f6;border-bottom:1px solid #edf1f6}.icon-btn{border:0;background:#edf2f8;color:#2a4564;border-radius:9px;width:34px;height:34px;cursor:pointer;font-weight:900}.conversation-list{overflow:auto;flex:1}.conversation-item{width:100%;border:0;border-bottom:1px solid #edf1f6;background:#fff;text-align:left;padding:13px 16px;cursor:pointer;display:grid;grid-template-columns:44px 1fr;gap:10px}.conversation-item:hover,.conversation-item.active{background:#f3f7fc}.conv-avatar,.avatar{display:grid;place-items:center;border-radius:50%;background:#dbe9ff;color:#123f7e;font-weight:900}.conv-avatar{width:42px;height:42px}.avatar{width:42px;height:42px}.conv-main{min-width:0}.conv-top,.conv-bottom{display:flex;align-items:center;justify-content:space-between;gap:8px}.conv-name{font-weight:850;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-time{font-size:10px;color:var(--muted);white-space:nowrap}.conv-preview{font-size:12px;color:#68798e;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:230px}.unread-pill{min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:var(--blue);color:#fff;display:grid;place-items:center;font-size:10px;font-weight:900}.chat-panel{min-width:0;height:100vh;background:#edf2f7;position:relative}.chat-empty{height:100%;display:grid;place-content:center;text-align:center;padding:30px;color:#66778c}.empty-mark{margin:auto;width:70px;height:70px;border-radius:20px;display:grid;place-items:center;background:linear-gradient(145deg,var(--navy2),var(--blue));color:white;font-size:34px;font-weight:900;box-shadow:var(--shadow)}.chat-content{height:100%;display:grid;grid-template-rows:auto 1fr auto auto;min-height:0}.chat-header{background:#fff;border-bottom:1px solid var(--line);padding:13px 16px;display:flex;justify-content:space-between;align-items:center;gap:12px}.chat-person{display:flex;align-items:center;gap:10px;min-width:0}.name-line{display:flex;align-items:center;gap:7px;min-width:0}.name-line h2{margin:0;font-size:16px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-actions{display:flex;align-items:center;gap:7px;flex-wrap:wrap;justify-content:flex-end}.message-list{overflow:auto;padding:24px clamp(12px,4vw,54px);background-color:#eef3f7;background-image:radial-gradient(#d9e1e9 0.7px,transparent .7px);background-size:18px 18px}.message-row{display:flex;margin:6px 0}.message-row.out{justify-content:flex-end}.message-bubble{max-width:min(74%,680px);border-radius:14px;padding:9px 11px;box-shadow:0 1px 1px rgba(20,40,70,.08);white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.4}.message-row.in .message-bubble{background:#fff;border:1px solid #e0e7ef;border-bottom-left-radius:5px}.message-row.out .message-bubble{background:#d9fdd3;border-bottom-right-radius:5px}.message-meta{margin-top:4px;font-size:9px;color:#718096;text-align:right}.composer{display:grid;grid-template-columns:1fr auto;gap:10px;padding:12px 15px;background:#fff;border-top:1px solid var(--line)}.composer textarea{border:1px solid #cbd7e3;border-radius:16px;padding:12px 14px;resize:none;outline:none;min-height:50px;max-height:130px}.send-btn{width:50px;height:50px;border-radius:50%;border:0;background:var(--navy);color:#fff;font-size:18px;font-weight:900;cursor:pointer}.send-btn:disabled{opacity:.4}.composer-help{padding:0 17px 9px;background:#fff;font-size:10px;color:#7b8898}.detail-panel{border-right:0;border-left:1px solid var(--line);padding:20px 18px;overflow:auto;height:100vh}.detail-block{padding:0 0 18px;border-bottom:1px solid #e7edf4;margin-bottom:18px}.detail-block h3{margin:5px 0}.detail-grid{display:grid;gap:12px;margin-bottom:18px}.detail-grid>div{display:flex;justify-content:space-between;gap:12px;border-bottom:1px dashed #e4e9ef;padding-bottom:8px}.detail-grid span{font-size:11px;color:var(--muted)}.detail-grid strong{font-size:12px;text-align:right}.info-box{background:#f2f6fb;border:1px solid #dfe7f0;border-radius:14px;padding:13px}.info-box p{font-size:12px;color:#62748a;line-height:1.45;margin-bottom:0}.version-line{margin-top:4px}.toast{position:fixed;right:18px;bottom:18px;background:#10233c;color:#fff;border-radius:12px;padding:11px 14px;box-shadow:var(--shadow);font-size:13px;z-index:50;max-width:min(380px,calc(100% - 36px))}.toast.error{background:#8d251d}.empty-list{padding:34px 18px;text-align:center;color:var(--muted);font-size:13px}.minw0{min-width:0}.mobile-only{display:none}@media(max-width:1180px){.crm-view{grid-template-columns:72px 330px minmax(420px,1fr)}.detail-panel{display:none}}@media(max-width:850px){.crm-view{grid-template-columns:64px minmax(0,1fr)}.inbox-panel{grid-column:2}.chat-panel{display:none;position:fixed;inset:0 0 0 64px;z-index:20}.crm-view.chat-open .chat-panel{display:block}.crm-view.chat-open .inbox-panel{visibility:hidden}.mobile-only{display:inline-grid}.chat-header{padding:10px}.message-bubble{max-width:86%}.rail{z-index:30}.rail-btn span{display:none}.rail-btn{min-height:48px}.metrics{grid-template-columns:repeat(3,1fr)}}@media(max-width:520px){.crm-view{grid-template-columns:54px minmax(0,1fr)}.rail{padding:10px 5px}.rail-brand img{width:42px;height:42px}.chat-panel{left:54px}.inbox-header{padding:18px 14px 12px}.metrics,.search-wrap{padding-left:12px;padding-right:12px}.conversation-item{padding:12px}.chat-actions .badge{display:none}.chat-actions .btn{padding:8px 10px;font-size:12px}.brand-logo{width:190px}}/* V1.1 */
.admin-nav{display:grid;gap:8px}.presence-stack{display:flex;flex-direction:column;align-items:flex-end;gap:5px}.presence-btn{border:0;cursor:pointer}.badge-away{background:#fff5dd;color:#8c5b00}.tiny-status{font-size:9px;color:#72839a}.tiny-status.offline{color:#b42318}.row-gap{display:flex;gap:6px;align-items:center}.mini-btn{border:1px solid #d9e3ee;background:#f5f8fc;color:#24405f;border-radius:8px;padding:6px 9px;font-size:10px;font-weight:800;cursor:pointer}.mini-btn:hover{background:#eaf1f8}.danger-lite{color:#9d241a;background:#fff6f5;border-color:#f1d5d2}.main-view,.admin-main{height:100%;min-height:0}.admin-main{overflow:auto;padding:28px clamp(18px,3vw,38px);background:#f4f7fb}.admin-header{display:flex;justify-content:space-between;align-items:flex-start;gap:18px;margin-bottom:20px}.admin-header h1{margin:4px 0 5px;font-size:26px}.admin-header p{margin:0;color:#66778c;max-width:760px;line-height:1.5}.admin-callout,.admin-form-card{background:#fff;border:1px solid #dce5ef;border-radius:16px;padding:16px;box-shadow:0 6px 20px rgba(18,43,75,.05);margin-bottom:18px}.copy-row{display:grid;grid-template-columns:1fr auto;gap:8px;margin:9px 0}.copy-row input,.admin-list-head input,.field select{width:100%;border:1px solid #cad6e3;border-radius:10px;padding:11px 12px;background:#fff;color:var(--text);outline:none}.admin-card-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(270px,1fr));gap:14px}.advisor-card{background:#fff;border:1px solid #dce5ef;border-radius:16px;padding:15px;box-shadow:0 5px 16px rgba(18,43,75,.04)}.advisor-card-top{display:flex;align-items:center;gap:10px}.advisor-card-top .avatar{flex:0 0 42px}.presence-dot{margin-left:auto;width:10px;height:10px;border-radius:50%;background:#aeb8c5;box-shadow:0 0 0 4px #eef2f6}.presence-dot.on{background:#10a667;box-shadow:0 0 0 4px #e2f7ed}.advisor-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin:14px 0}.advisor-stats span{background:#f6f8fb;border-radius:8px;padding:7px;text-align:center;font-size:10px;color:#64748b;font-weight:750}.card-actions{display:flex;gap:7px;flex-wrap:wrap}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.check-line{display:flex;align-items:center;gap:8px;margin:12px 0;font-size:13px;font-weight:750}.admin-list-head{margin:18px 0 10px}.assignment-list{display:grid;gap:8px}.assignment-row,.pending-row{display:flex;justify-content:space-between;align-items:center;gap:12px;background:#fff;border:1px solid #dfe7f0;border-radius:12px;padding:12px 14px}.assignment-main{min-width:0}.assignment-actions{display:flex;gap:7px;flex-wrap:wrap;justify-content:flex-end}.subsection-title{margin:14px 2px 7px;font-size:11px;text-transform:uppercase;letter-spacing:.12em;color:#75869a;font-weight:900}.field select{font:inherit}.detail-panel .field{margin-top:10px}.detail-panel .field select{font-size:12px;padding:9px}.rail-nav{overflow:auto}.rail-nav::-webkit-scrollbar{width:0}@media(max-width:850px){.admin-main{padding:18px 14px}.admin-header{flex-direction:column}.form-grid{grid-template-columns:1fr}.assignment-row,.pending-row{align-items:flex-start;flex-direction:column}.assignment-actions{width:100%;justify-content:flex-start}.admin-nav .rail-btn span{display:none}}@media(max-width:520px){.admin-card-grid{grid-template-columns:1fr}.metrics .metric{padding:8px}.mini-btn{padding:5px 7px}.mark-all-label{display:none}}

/* V1.1.3 */
.btn-link{display:block;text-align:center;text-decoration:none;margin-top:8px}.auth-back{display:block;margin-top:16px;text-align:center;color:#34516f;text-decoration:none;font-weight:700;font-size:13px}.auth-back:hover{text-decoration:underline}

/* V1.1.8 · runtime global, políticas, importación CSV y hotfix de acceso */
.invite-only-note{margin-top:8px;border:1px solid #dce5ef;background:#f6f9fc;border-radius:11px;padding:10px 12px;color:#60758d;font-size:12px;line-height:1.45;text-align:center}.runtime-banner{margin:0 18px 12px;border-radius:12px;padding:10px 12px;display:grid;gap:2px;border:1px solid;font-size:11px}.runtime-banner strong{font-size:12px}.runtime-banner span{line-height:1.35}.runtime-paused{background:#fff3f1;border-color:#f3c9c4;color:#8e2d24}.runtime-supervised{background:#fff8e7;border-color:#eed79a;color:#805b05}.runtime-active{background:#eaf8f0;border-color:#bde5cd;color:#087548}.badge-paused{background:#fff0ee;color:#9a2e24}.runtime-control-card,.policies-card{background:#fff;border:1px solid #dce5ef;border-radius:18px;padding:18px;box-shadow:0 6px 20px rgba(18,43,75,.05);margin-bottom:18px}.runtime-control-head,.admin-card-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.runtime-control-head h2,.admin-card-heading h2,.admin-card-heading h3{margin:4px 0 5px}.runtime-pill{border-radius:999px;padding:7px 11px;font-size:11px;font-weight:900}.runtime-pill.paused{background:#fff0ee;color:#9a2e24}.runtime-pill.supervised{background:#fff4d9;color:#805b05}.runtime-pill.active{background:#e9f8f1;color:#087548}.runtime-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px;margin:16px 0}.runtime-grid>div{background:#f6f8fb;border:1px solid #e7edf4;border-radius:12px;padding:11px;display:grid;gap:5px}.runtime-grid span{font-size:10px;color:#73849a}.runtime-grid strong{font-size:12px}.runtime-actions{display:flex;gap:9px;flex-wrap:wrap}.btn-danger-soft{background:#fff0ee;color:#9a2e24;border:1px solid #f0c9c4}.runtime-warning{margin-top:12px;background:#f6f8fb;border-radius:10px;padding:10px 12px;color:#68798e;font-size:11px}.policies-list{display:grid;gap:10px;margin-top:14px}.policy-item{border:1px solid #e0e7ef;border-radius:14px;padding:14px;background:#fbfcfe}.policy-top{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.policy-top h3{margin:4px 0 0;font-size:15px}.policy-code{font-size:9px;font-weight:900;letter-spacing:.08em;color:#64809d}.policy-item>p{margin:9px 0;color:#43566d;font-size:12px;line-height:1.5}.policy-item details{border-top:1px dashed #dce5ef;padding-top:8px}.policy-item summary{cursor:pointer;font-size:11px;font-weight:800;color:#45617f}.import-card .admin-card-heading{margin-bottom:12px}.csv-row{display:grid;grid-template-columns:1fr auto;gap:10px;align-items:center}.csv-row input[type=file]{border:1px dashed #bccada;border-radius:11px;padding:10px;background:#f8fafc;width:100%}@media(max-width:850px){.runtime-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.runtime-control-head,.admin-card-heading{flex-direction:column}.csv-row{grid-template-columns:1fr}}@media(max-width:520px){.runtime-grid{grid-template-columns:1fr}.runtime-banner{margin-left:12px;margin-right:12px}.runtime-actions .btn{width:100%}}


/* V1.1.8 · multimedia segura de WhatsApp */
.message-media{min-width:220px;max-width:min(420px,70vw);overflow:hidden;border-radius:11px}.media-loading{min-height:62px;display:flex;align-items:center;justify-content:center;gap:9px;padding:13px;background:rgba(255,255,255,.45);border:1px solid rgba(115,132,154,.18);border-radius:11px;color:#61738a;font-size:12px}.media-spinner{width:15px;height:15px;border-radius:50%;border:2px solid #b9c7d5;border-top-color:#17365d;animation:jarvis-spin .8s linear infinite}@keyframes jarvis-spin{to{transform:rotate(360deg)}}.message-image{display:block;width:auto;max-width:100%;max-height:520px;border-radius:11px;object-fit:contain;background:#e7edf3}.media-image-link{display:block;line-height:0}.message-audio{display:block;width:min(340px,68vw);max-width:100%;min-height:44px}.message-video{display:block;width:min(380px,70vw);max-height:520px;border-radius:11px;background:#111}.media-document{display:flex;align-items:center;gap:7px;text-decoration:none;color:#17365d;background:#f5f8fb;border:1px solid #d9e3ee;border-radius:10px;padding:11px 12px;font-weight:800;font-size:12px}.media-caption{margin-top:7px;white-space:pre-wrap}.media-retry{width:100%;border:1px solid #d7e0ea;background:#f7f9fc;color:#49617b;border-radius:10px;padding:12px;font-size:11px;font-weight:800;cursor:pointer}.media-retry:hover{background:#edf3f8}@media(max-width:520px){.message-media{min-width:180px;max-width:72vw}.message-audio{width:68vw}.message-image{max-height:420px}}

/* V1.1.9 · Workspace Performance Edition */
html,body{height:100%;overflow:hidden}.app-shell,.crm-view{height:100dvh;min-height:100dvh}.auth-view{height:100dvh;overflow:auto}.rail,.inbox-panel,.chat-panel,.detail-panel{height:100dvh}.chat-content{position:relative;contain:layout paint}.conversation-list,.message-list,.detail-panel,.admin-main{overscroll-behavior:contain;scrollbar-gutter:stable}.conversation-list,.message-list{-webkit-overflow-scrolling:touch}.conversation-item{content-visibility:auto;contain-intrinsic-size:69px;transition:background-color .1s ease}.conversation-item:focus-visible,.rail-btn:focus-visible,.btn:focus-visible,.icon-btn:focus-visible,.mini-btn:focus-visible,.send-btn:focus-visible{outline:3px solid rgba(47,128,255,.35);outline-offset:-2px}.message-list{padding-top:18px;padding-bottom:20px;scroll-behavior:auto}.message-row{content-visibility:auto;contain-intrinsic-size:58px}.message-row.optimistic .message-bubble{opacity:.68}.message-row.optimistic .message-meta{font-style:italic}.jump-latest{position:absolute;right:24px;bottom:88px;z-index:8;border:0;border-radius:999px;background:#09244b;color:#fff;padding:9px 13px;font-size:11px;font-weight:900;box-shadow:0 8px 24px rgba(6,25,54,.22);cursor:pointer}.jump-latest:hover{background:#123d78}.load-older-row{display:flex;justify-content:center;padding:0 0 12px}.load-older-btn{border:1px solid #ccd8e5;background:rgba(255,255,255,.92);color:#365571;border-radius:999px;padding:7px 12px;font-size:11px;font-weight:800;cursor:pointer}.load-older-btn:hover{background:#fff}.composer textarea{overflow-y:auto;transition:border-color .12s,box-shadow .12s}.send-btn{transition:transform .08s,background-color .12s}.send-btn:active:not(:disabled){transform:scale(.94)}.conv-time,.message-meta{font-variant-numeric:tabular-nums}.inbox-header,.chat-header{contain:layout}.runtime-banner{content-visibility:auto}.media-loading{min-height:52px}.message-image{content-visibility:auto}.message-audio{height:44px}.conversation-list::-webkit-scrollbar,.message-list::-webkit-scrollbar,.detail-panel::-webkit-scrollbar,.admin-main::-webkit-scrollbar{width:9px}.conversation-list::-webkit-scrollbar-thumb,.message-list::-webkit-scrollbar-thumb,.detail-panel::-webkit-scrollbar-thumb,.admin-main::-webkit-scrollbar-thumb{background:#c7d2df;border:3px solid transparent;background-clip:padding-box;border-radius:999px}.conversation-list::-webkit-scrollbar-track,.message-list::-webkit-scrollbar-track{background:transparent}
@media(min-width:1400px){.crm-view{grid-template-columns:82px 370px minmax(520px,1fr) 300px}.message-list{padding-left:clamp(28px,4vw,64px);padding-right:clamp(28px,4vw,64px)}}
@media(max-width:850px){html,body{overflow:hidden}.jump-latest{right:16px;bottom:82px}.message-list{padding:14px 12px 18px}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;animation-duration:.001ms!important;animation-iteration-count:1!important;transition-duration:.001ms!important}}

/* V1.2.1 · Daily Workspace UX */
:root{--workspace:#f4f7fb;--workspace-soft:#f8fafc;--surface:#ffffff;--surface-2:#f7f9fc;--ink:#10223a;--ink-soft:#52677f;--line-soft:#e5ebf2;--accent:#0b63f6;--accent-soft:#eaf2ff;--human:#2f6fdb;--waiting:#b7791f;--jarvis:#56667a;--success:#0a8f56;--focus-ring:0 0 0 3px rgba(11,99,246,.14)}
body{background:var(--workspace);color:var(--ink)}
.crm-view{background:var(--workspace);transition:grid-template-columns .16s ease}
.rail{box-shadow:8px 0 28px rgba(6,25,54,.08);z-index:5}
.rail-btn{position:relative;transition:background-color .12s,color .12s,transform .08s}
.rail-btn:active{transform:scale(.97)}
.rail-btn.active::before{content:"";position:absolute;left:-8px;top:13px;bottom:13px;width:3px;border-radius:0 4px 4px 0;background:var(--gold)}
.inbox-panel{border-right:1px solid var(--line-soft);box-shadow:6px 0 24px rgba(18,43,75,.035);z-index:3}
.inbox-header{padding:18px 18px 12px}
.inbox-header h2{font-size:19px;line-height:1.18;letter-spacing:-.02em}
.presence-btn{position:relative;padding-left:19px;box-shadow:inset 0 0 0 1px rgba(8,117,72,.06)}
.presence-btn::before{content:"";position:absolute;left:8px;width:6px;height:6px;border-radius:50%;background:currentColor}
.metrics{gap:7px;padding:0 14px 12px}
.metric-button{appearance:none;text-align:left;cursor:pointer;color:inherit;transition:background-color .12s,border-color .12s,transform .08s;min-width:0}
.metric-button:hover{background:#fff;border-color:#ccd8e6}
.metric-button:active{transform:translateY(1px)}
.metric-button.active{background:var(--accent-soft);border-color:#c5d9fb;box-shadow:inset 0 0 0 1px rgba(11,99,246,.04)}
.runtime-banner{margin:0 14px 10px;padding:9px 11px;border-radius:10px}
.search-wrap{position:relative;padding:0 14px 10px}
.search-wrap input{padding-left:36px;padding-right:58px;background:#f8fafc;border-color:#dfe7f0;height:43px}
.search-wrap input:focus{background:#fff}
.search-icon{position:absolute;left:27px;top:10px;font-size:20px;color:#8393a7;pointer-events:none;line-height:22px}
.search-wrap kbd{position:absolute;right:25px;top:11px;border:1px solid #d9e2ec;background:#fff;border-bottom-width:2px;border-radius:6px;padding:3px 6px;font-size:9px;color:#7c8a9b;font-family:inherit;pointer-events:none}
.filter-title-row{padding:8px 14px;background:#fff;min-height:46px}
.filter-title-row>strong{font-size:13px}
.conversation-list{background:#fff}
.conversation-item{position:relative;padding:11px 14px;border-bottom-color:#eef2f6;grid-template-columns:42px 1fr;gap:10px;min-height:66px}
.conversation-item::before{content:"";position:absolute;left:0;top:10px;bottom:10px;width:3px;border-radius:0 4px 4px 0;background:transparent}
.conversation-item.active{background:linear-gradient(90deg,#edf4ff 0,#f8fbff 100%)}
.conversation-item.active::before{background:var(--accent)}
.conversation-item:hover:not(.active){background:#f8fafc}
.conv-avatar{width:40px;height:40px;font-size:12px;background:linear-gradient(145deg,#e6effd,#d7e7ff);border:1px solid #d5e3f5}
.conv-name{font-size:13px;letter-spacing:-.01em}
.conv-preview{font-size:11.5px;max-width:240px}
.conv-time{font-size:9.5px}
.conv-status{display:inline-flex;align-items:center;gap:5px;min-width:0}
.conv-state-dot{width:7px;height:7px;border-radius:50%;flex:0 0 7px;background:#9aa8b8}
.conv-state-dot.human{background:var(--human);box-shadow:0 0 0 3px rgba(47,111,219,.09)}
.conv-state-dot.waiting{background:#d39b32;box-shadow:0 0 0 3px rgba(211,155,50,.09)}
.conv-state-dot.jarvis{background:#728196;box-shadow:0 0 0 3px rgba(114,129,150,.08)}
.conv-state-dot.closed{background:#aab4c0}
.conv-vip-star{font-size:10px;color:#b27a00;margin-left:3px}
.chat-panel{background:#edf2f7}
.chat-header{min-height:70px;padding:10px 14px;border-bottom-color:#dfe7ef;box-shadow:0 1px 0 rgba(18,43,75,.02);z-index:4}
.chat-person{min-width:0;flex:1}
.chat-person .avatar{width:44px;height:44px;background:linear-gradient(145deg,#dfeafe,#cfe0fb);border:1px solid #cbdcf1;font-size:12px}
.name-line h2{font-size:16px;letter-spacing:-.015em}
.customer-context{margin-top:3px;font-size:10.5px;color:#6b7f96;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat-actions{flex:0 0 auto}
.workspace-tools{display:flex;align-items:center;gap:4px;padding:3px;border-radius:11px;background:#f3f6fa;border:1px solid #e1e8f0}
.tool-btn{width:31px;height:31px;border:0;border-radius:8px;background:transparent;color:#4f647d;display:grid;place-items:center;cursor:pointer;font-weight:850;font-size:14px;transition:background .12s,color .12s,transform .08s}
.tool-btn:hover{background:#fff;color:#15385f}
.tool-btn:active{transform:scale(.95)}
.tool-btn.active{background:#e5efff;color:#0c5cd7;box-shadow:inset 0 0 0 1px #c9dcfb}
.message-list{background-color:#eff3f7;background-image:radial-gradient(circle,#d8e0e8 .65px,transparent .7px);background-size:20px 20px;padding-top:14px}
.message-row{margin:5px 0}
.message-bubble{border-radius:13px;padding:8px 10px;font-size:13.5px;line-height:1.42;box-shadow:0 1px 2px rgba(20,40,70,.07)}
.message-row.in .message-bubble{border-color:#dfe6ed;background:#fff;border-bottom-left-radius:4px}
.message-row.out .message-bubble{background:#dcf8d8;border:1px solid #cfecc9;border-bottom-right-radius:4px}
.message-meta{font-size:8.5px;opacity:.9}
.date-separator{display:flex;align-items:center;justify-content:center;margin:12px 0 10px;position:relative;z-index:1}
.date-separator span{display:inline-flex;align-items:center;min-height:25px;padding:4px 10px;border-radius:999px;background:rgba(255,255,255,.9);border:1px solid #dce5ed;color:#687a90;font-size:9.5px;font-weight:850;letter-spacing:.01em;box-shadow:0 2px 7px rgba(18,43,75,.04);backdrop-filter:blur(8px)}
.quick-replies{display:flex;gap:6px;overflow-x:auto;padding:8px 14px 3px;background:#fff;border-top:1px solid #eef2f6;scrollbar-width:none}
.quick-replies::-webkit-scrollbar{display:none}
.quick-replies button{border:1px solid #dce5ef;background:#f8fafc;color:#38516e;border-radius:999px;padding:6px 10px;font-size:10.5px;font-weight:780;white-space:nowrap;cursor:pointer;transition:.12s}
.quick-replies button:hover{background:#edf4ff;border-color:#c8daf3;color:#174d91}
.composer{padding:9px 13px 8px;gap:8px}
.composer textarea{min-height:48px;border-radius:14px;background:#f9fbfd;border-color:#dce5ef;font-size:13.5px;line-height:1.4}
.composer textarea:focus{background:#fff;box-shadow:var(--focus-ring)}
.send-btn{width:48px;height:48px;box-shadow:0 6px 16px rgba(6,25,54,.16)}
.composer-help{display:flex;justify-content:space-between;gap:12px;padding:0 14px 8px;font-size:9px;background:#fff;color:#8995a5}
.detail-panel{background:#fbfcfe;padding:16px 14px;border-left-color:#e3e9f0}
.detail-hero{padding:5px 4px 16px;border-bottom:1px solid #e9eef4;margin-bottom:14px}
.detail-hero h3{margin:5px 0 4px;font-size:17px;line-height:1.25;letter-spacing:-.02em}
.detail-copy{margin-top:10px;background:#fff}
.detail-grid-pro{gap:0;background:#fff;border:1px solid #e4eaf1;border-radius:14px;padding:4px 12px;box-shadow:0 4px 14px rgba(18,43,75,.035)}
.detail-grid-pro>div{padding:10px 0;margin:0;border-bottom:1px solid #eef2f6}
.detail-grid-pro>div:last-child{border-bottom:0}
.detail-grid-pro span{font-size:10px}
.detail-grid-pro strong{font-size:11px;max-width:58%;overflow-wrap:anywhere}
.attention-card{background:linear-gradient(145deg,#f4f8fe,#edf4fd);border-color:#d9e5f4}
.attention-card-title{display:flex;align-items:center;gap:7px}
.attention-dot{width:8px;height:8px;border-radius:50%;background:#7892ad}
.workspace-help{display:grid;gap:9px}
.shortcut-row{display:flex;justify-content:space-between;align-items:center;gap:10px;font-size:10px;color:#64768c}
.shortcut-row kbd{font-family:inherit;border:1px solid #d8e1eb;background:#fff;border-bottom-width:2px;border-radius:6px;padding:3px 6px;color:#415a75;font-size:9px;white-space:nowrap}
.jump-latest{bottom:104px}
.toast{bottom:16px;right:16px;border:1px solid rgba(255,255,255,.08);backdrop-filter:blur(8px)}
/* Workspace modes */
.crm-view.detail-hidden{grid-template-columns:82px 360px minmax(520px,1fr)}
.crm-view.detail-hidden .detail-panel{display:none}
.crm-view.focus-mode{grid-template-columns:82px minmax(600px,1fr)}
.crm-view.focus-mode .inbox-panel,.crm-view.focus-mode .detail-panel{display:none}
.crm-view.focus-mode .chat-panel{grid-column:2}
.crm-view.compact-mode .conversation-item{padding-top:8px;padding-bottom:8px;min-height:56px}
.crm-view.compact-mode .conv-avatar{width:36px;height:36px}
.crm-view.compact-mode .conversation-item{grid-template-columns:36px 1fr}
.crm-view.compact-mode .runtime-banner{padding-top:7px;padding-bottom:7px}
.crm-view.compact-mode .metrics{padding-bottom:8px}
.crm-view.compact-mode .message-bubble{padding:7px 9px;font-size:13px}
.crm-view.compact-mode .message-row{margin:3px 0}
@media(min-width:1400px){.crm-view:not(.detail-hidden):not(.focus-mode){grid-template-columns:82px 360px minmax(560px,1fr) 300px}.crm-view.detail-hidden{grid-template-columns:82px 370px minmax(650px,1fr)}.crm-view.focus-mode{grid-template-columns:82px minmax(700px,1fr)}}
@media(max-width:1180px){.workspace-tools #toggleDetailButton{display:none}.crm-view.detail-hidden{grid-template-columns:72px 330px minmax(420px,1fr)}}
@media(max-width:850px){.workspace-tools{display:none}.composer-help span:last-child{display:none}.composer-help{justify-content:flex-start}.quick-replies{padding-left:10px;padding-right:10px}.crm-view.focus-mode{grid-template-columns:64px minmax(0,1fr)}.crm-view.focus-mode .chat-panel{position:fixed;display:block;inset:0 0 0 64px;z-index:20}}
@media(max-width:520px){.chat-header{min-height:62px}.chat-person .avatar{width:38px;height:38px}.customer-context{display:none}.composer-help{display:none}.quick-replies button{font-size:10px}.crm-view.focus-mode{grid-template-columns:54px minmax(0,1fr)}.crm-view.focus-mode .chat-panel{left:54px}.date-separator{margin:9px 0}.message-bubble{font-size:13px}}

/* V1.2.1 · WhatsApp-inspired Workspace */
:root{
  --wa-green:#00a884;
  --wa-green-strong:#008f72;
  --wa-green-soft:#e7f8f3;
  --wa-unread:#25d366;
  --wa-panel:#f0f2f5;
  --wa-chat:#efeae2;
  --wa-in:#ffffff;
  --wa-out:#d9fdd3;
  --wa-text:#111b21;
  --wa-muted:#667781;
  --wa-line:#e9edef;
  --wa-hover:#f5f6f6;
  --wa-selected:#f0f2f5;
}
html,body{background:#e9edef}
body::before{content:"";position:fixed;left:0;right:0;top:0;height:5px;background:var(--wa-green);z-index:100;pointer-events:none}
.crm-view{grid-template-columns:74px 376px minmax(500px,1fr) 310px;background:#fff;padding-top:5px}
.rail{background:#061936;padding:10px 7px;gap:10px;box-shadow:none;border-right:1px solid rgba(255,255,255,.04)}
.rail-brand img{width:46px;height:46px}
.rail-btn{min-height:52px;border-radius:11px;color:#c4d0df}
.rail-btn:hover{background:rgba(255,255,255,.08);color:#fff}
.rail-btn.active{background:#123566;color:#fff}
.rail-btn.active::before{left:-7px;top:12px;bottom:12px;background:var(--wa-green);width:3px}
.rail-btn span{font-size:9px}
.inbox-panel{background:#fff;border-right:1px solid var(--wa-line);box-shadow:none}
.inbox-header{background:var(--wa-panel);padding:13px 14px 11px;align-items:center;border-bottom:1px solid #e4e8eb}
.inbox-header .eyebrow{display:none}
.inbox-header h2{font-size:18px;margin:0 0 2px;color:var(--wa-text);font-weight:700}
.inbox-header .muted{color:var(--wa-muted)}
.presence-stack{gap:3px}
.presence-btn{background:#dff7ee!important;color:#087a62!important;border-radius:18px;padding:6px 10px 6px 20px}
.tiny-status{color:#667781}
.metrics{display:flex;gap:7px;padding:8px 12px;background:#fff;overflow-x:auto;border-bottom:0;scrollbar-width:none}
.metrics::-webkit-scrollbar{display:none}
.metric{display:flex;align-items:center;gap:6px;min-width:max-content;padding:6px 10px;border-radius:18px;background:#fff;border:1px solid #dfe5e7}
.metric strong{font-size:11px;line-height:1;color:#40525b}
.metric span{font-size:10px;color:#53656e}
.metric-button:hover{background:#f4f7f6;border-color:#cbd7d4}
.metric-button.active{background:var(--wa-green-soft);border-color:#bde9dc;box-shadow:none}
.metric-button.active strong,.metric-button.active span{color:#087a62}
.runtime-banner{display:flex;align-items:center;gap:6px;margin:0 12px 8px;padding:7px 9px;border-radius:9px;font-size:10px;line-height:1.2;border-width:1px;min-height:32px}
.runtime-banner strong{font-size:10px;white-space:nowrap}
.runtime-banner span:last-child{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.runtime-dot{width:7px;height:7px;border-radius:50%;background:currentColor;flex:0 0 auto}
.search-wrap{padding:0 12px 8px;background:#fff}
.search-wrap input{height:38px;border:0!important;border-radius:9px;background:var(--wa-panel);padding-left:39px;color:var(--wa-text);box-shadow:none!important}
.search-wrap input:focus{background:#f0f2f5;box-shadow:inset 0 0 0 1px #d8dedf!important}
.search-icon{left:27px;top:7px;color:#54656f;font-size:18px}
.search-wrap kbd{display:none}
.filter-title-row{min-height:38px;padding:5px 12px 7px;border:0;background:#fff}
.filter-title-row>strong{font-size:11px;color:#667781;font-weight:600;text-transform:uppercase;letter-spacing:.04em}
.mini-btn,.icon-btn{background:transparent;border-color:transparent;color:#54656f}
.mini-btn:hover,.icon-btn:hover{background:#f0f2f5}
.conversation-list{background:#fff}
.conversation-item{grid-template-columns:49px minmax(0,1fr);gap:11px;padding:9px 12px;min-height:67px;border-bottom:0;background:#fff}
.conversation-item::after{content:"";position:absolute;left:72px;right:0;bottom:0;height:1px;background:var(--wa-line)}
.conversation-item::before{display:none}
.conversation-item:hover:not(.active){background:var(--wa-hover)}
.conversation-item.active{background:var(--wa-selected)}
.conv-avatar{width:48px;height:48px;border:0;background:linear-gradient(145deg,#e6f0ee,#d9e9e5);color:#315c52;font-size:13px}
.conv-name{font-size:13.5px;color:var(--wa-text);font-weight:650}
.conv-time{font-size:9.5px;color:#667781}
.conversation-item:has(.unread-pill) .conv-time{color:var(--wa-green-strong);font-weight:700}
.conv-preview{font-size:11.5px;color:#667781;max-width:250px}
.unread-pill{min-width:19px;height:19px;background:var(--wa-unread);font-size:9px}
.conv-state-dot{width:6px;height:6px;flex-basis:6px;box-shadow:none!important}
.conv-state-dot.human{background:#3b82f6}
.conv-state-dot.waiting{background:#f2b233}
.conv-state-dot.jarvis{background:var(--wa-green)}
.chat-panel{background:var(--wa-chat);border-right:0}
.chat-empty{background:var(--wa-panel);color:#667781;border-bottom:6px solid var(--wa-green)}
.chat-empty::before{content:"";position:absolute;inset:0;background:linear-gradient(180deg,rgba(255,255,255,.45),transparent 45%);pointer-events:none}
.chat-empty>*{position:relative;z-index:1}
.chat-empty .empty-mark{width:78px;height:78px;border-radius:50%;background:linear-gradient(145deg,#00a884,#087a62);box-shadow:0 12px 34px rgba(0,168,132,.18);font-size:36px}
.chat-empty h2{font-weight:400;color:#41525d;font-size:30px;margin:22px 0 8px}
.chat-empty p{font-size:13px;margin:0;color:#667781}
.empty-hint{margin-top:28px;font-size:10px;color:#8696a0;display:flex;align-items:center;justify-content:center;gap:6px}
.chat-header{background:var(--wa-panel);border-bottom:1px solid #dde2e4;min-height:64px;padding:8px 12px;box-shadow:none}
.chat-person .avatar{width:42px;height:42px;border:0;background:#dfe9e6;color:#315c52}
.name-line h2{font-size:15px;color:var(--wa-text);font-weight:650}
.customer-context,.chat-header .muted{color:#667781}
.chat-actions{gap:5px}
.workspace-tools{background:transparent;border:0;padding:0;gap:2px}
.tool-btn{width:35px;height:35px;border-radius:50%;color:#54656f;font-weight:500}
.tool-btn:hover{background:#e3e7e9;color:#111b21}
.tool-btn.active{background:#dbe3e5;color:#087a62;box-shadow:none}
.chat-actions .btn{border-radius:18px;padding:8px 12px;font-size:11px}
.chat-actions .btn-primary{background:var(--wa-green);color:#fff}
.chat-actions .btn-primary:hover:not(:disabled){background:var(--wa-green-strong)}
.chat-actions .btn-secondary{background:#e2e6e8;color:#32444d}
.badge-jarvis{background:#daf5ed;color:#087a62}
.badge-human{background:#e5efff;color:#1f5eaa}
.badge-paused{background:#fff0ed;color:#a43427}
.message-list{padding:18px clamp(18px,6vw,76px);background-color:var(--wa-chat);background-image:radial-gradient(circle at 12px 12px,rgba(84,101,111,.055) 1px,transparent 1.2px),radial-gradient(circle at 32px 31px,rgba(84,101,111,.035) 1px,transparent 1.2px);background-size:44px 44px,58px 58px}
.message-row{margin:3px 0}
.message-bubble{max-width:min(72%,690px);border:0!important;border-radius:8px;padding:7px 9px 5px;font-size:13px;line-height:1.42;box-shadow:0 1px 1px rgba(11,20,26,.12);color:var(--wa-text)}
.message-row.in .message-bubble{background:var(--wa-in);border-bottom-left-radius:2px}
.message-row.out .message-bubble{background:var(--wa-out);border-bottom-right-radius:2px}
.message-meta{font-size:8.5px;color:#667781;margin-top:2px}
.date-separator span{background:#fff;color:#54656f;border:0;border-radius:7px;box-shadow:0 1px 1px rgba(11,20,26,.08);font-weight:600}
.quick-replies{background:var(--wa-panel);border-top:1px solid #dde2e4;padding:7px 12px 4px}
.quick-replies button{background:#fff;border-color:#dce2e4;color:#3b4a54;padding:6px 10px;font-size:10px}
.quick-replies button:hover{background:#f7fbfa;border-color:#a9d9cb;color:#087a62}
.composer{background:var(--wa-panel);border-top:0;padding:8px 10px;grid-template-columns:minmax(0,1fr) auto}
.composer textarea{min-height:42px;max-height:116px;border:0;border-radius:20px;padding:11px 15px;background:#fff;color:var(--wa-text);font-size:13px;box-shadow:none!important}
.composer textarea:focus{border:0;box-shadow:inset 0 0 0 1px #d8dedf!important}
.send-btn{width:42px;height:42px;background:var(--wa-green);box-shadow:none;font-size:16px}
.send-btn:hover:not(:disabled){background:var(--wa-green-strong)}
.composer-help{background:var(--wa-panel);color:#8696a0;padding-bottom:6px}
.jump-latest{background:#fff;color:#54656f;border:0;box-shadow:0 2px 8px rgba(11,20,26,.15)}
.detail-panel{background:#fff;border-left:1px solid var(--wa-line);padding:0;height:calc(100vh - 5px);margin-top:5px}
.detail-hero{background:var(--wa-panel);padding:18px 16px 16px;margin:0 0 12px;border-bottom:1px solid #dde2e4}
.detail-hero .eyebrow{color:#667781}
.detail-hero h3{font-size:17px;color:#111b21}
.detail-copy{background:#fff;border:1px solid #d9e0e2}
.detail-grid-pro{border:0;border-radius:0;box-shadow:none;padding:0 16px;background:#fff}
.detail-grid-pro>div{padding:12px 0;border-bottom:1px solid var(--wa-line)}
.detail-grid-pro span{color:#667781}
.detail-grid-pro strong{color:#111b21}
.detail-block{padding:0 16px 16px;margin-bottom:16px;border-bottom:1px solid var(--wa-line)}
.attention-card{margin-left:12px;margin-right:12px;padding:13px;background:#eefbf7;border-color:#d6eee7}
.attention-dot{background:var(--wa-green)}
.workspace-help{color:#667781}
.shortcut-row kbd{background:var(--wa-panel);border-color:#dce2e4;color:#54656f}
/* hide client detail completely until a chat is open */
.crm-view:not(.chat-open):not(.focus-mode){grid-template-columns:74px 376px minmax(560px,1fr)}
.crm-view:not(.chat-open) .detail-panel{display:none}
.crm-view.detail-hidden{grid-template-columns:74px 376px minmax(560px,1fr)}
.crm-view.focus-mode{grid-template-columns:74px minmax(640px,1fr)}
.crm-view.focus-mode .chat-panel{grid-column:2}
.crm-view.compact-mode .conversation-item{min-height:57px;padding-top:6px;padding-bottom:6px}
.crm-view.compact-mode .conv-avatar{width:40px;height:40px}
.crm-view.compact-mode .conversation-item{grid-template-columns:41px minmax(0,1fr)}
.crm-view.compact-mode .conversation-item::after{left:64px}
@media(min-width:1400px){
  .crm-view.chat-open:not(.detail-hidden):not(.focus-mode){grid-template-columns:74px 390px minmax(620px,1fr) 320px}
  .crm-view:not(.chat-open):not(.focus-mode){grid-template-columns:74px 390px minmax(720px,1fr)}
  .crm-view.detail-hidden{grid-template-columns:74px 390px minmax(720px,1fr)}
}
@media(max-width:1180px){.crm-view,.crm-view:not(.chat-open),.crm-view.detail-hidden{grid-template-columns:68px 344px minmax(420px,1fr)}.detail-panel{display:none!important}}
@media(max-width:850px){body::before{display:none}.crm-view{padding-top:0}.chat-header{min-height:60px}.conversation-item{padding-left:10px;padding-right:10px}.message-list{padding-left:12px;padding-right:12px}.message-bubble{max-width:88%}}

/* V1.3.3 · Formal handoff UX */
.chat-content{grid-template-rows:auto auto minmax(0,1fr) auto auto auto}
.handoff-card{margin:10px 14px 0;background:#f7fbff;border:1px solid #cfdceb;border-left:4px solid #5b7da6;border-radius:14px;padding:12px 14px;box-shadow:0 4px 14px rgba(28,52,78,.06);z-index:3}
.handoff-head,.handoff-actions{display:flex;align-items:center;justify-content:space-between;gap:12px}
.handoff-title-wrap{display:flex;align-items:center;gap:10px;min-width:0}.handoff-title-wrap strong{font-size:14px}.handoff-icon{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:#e7eff8;font-weight:900;color:#345c86}.handoff-head-meta{display:flex;align-items:center;gap:9px;white-space:nowrap}.handoff-level{font-size:9px;font-weight:900;letter-spacing:.08em;border-radius:999px;padding:5px 8px;background:#edf1f5;color:#526273}.handoff-level.alta,.handoff-mini.alta{background:#fff2d8;color:#8a5a00}.handoff-level.urgente,.handoff-mini.urgente{background:#ffe7e4;color:#9f2d22}.handoff-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px 16px;margin:12px 0}.handoff-grid>div{min-width:0}.handoff-grid span{display:block;font-size:10px;color:#708093;font-weight:800;margin-bottom:3px}.handoff-grid strong,.handoff-grid p{font-size:12px;line-height:1.38;margin:0;color:#21364b;overflow-wrap:anywhere}.handoff-actions{border-top:1px solid #e1e9f2;padding-top:10px}.handoff-actions .btn{padding:8px 11px;font-size:11px}.handoff-mini{flex:0 0 auto;border-radius:999px;padding:3px 6px;font-size:8px;font-weight:900;letter-spacing:.04em;background:#edf1f5;color:#5d6a78}.conversation-item.has-handoff{background:#fbfdff}.conversation-item.has-handoff .conv-preview{font-weight:700;color:#50657b}.conversation-item.has-handoff.active{background:var(--wa-selected)}
@media(max-width:850px){.handoff-card{margin:8px 8px 0}.handoff-grid{grid-template-columns:1fr}.handoff-head{align-items:flex-start}.handoff-head-meta{display:grid;justify-items:end}.handoff-actions{align-items:flex-start}}

/* V1.3.3 · Reply-to-message + scheduled WhatsApp messages */
.chat-content{grid-template-rows:auto auto minmax(0,1fr) auto auto auto auto auto}
.message-row{position:relative;align-items:center;gap:5px}
.message-reply-btn{width:27px;height:27px;flex:0 0 27px;border:0;border-radius:50%;background:rgba(255,255,255,.9);color:#667781;display:grid;place-items:center;cursor:pointer;opacity:0;transform:scale(.92);transition:opacity .12s,transform .12s,background .12s;color:#5b6b75;box-shadow:0 1px 4px rgba(11,20,26,.12)}
.message-row:hover .message-reply-btn,.message-reply-btn:focus-visible{opacity:1;transform:scale(1)}
.message-reply-btn:hover{background:#fff;color:#008069}
.message-row.in .message-reply-btn{order:2}
.reply-quote{margin:-1px -2px 6px;padding:6px 8px;border-left:3px solid #00a884;border-radius:4px;background:rgba(0,128,105,.07);display:grid;gap:2px;white-space:normal;max-width:100%}
.message-row.out .reply-quote{background:rgba(0,128,105,.09)}
.reply-quote strong{font-size:9px;color:#008069;letter-spacing:.01em}
.reply-quote span{font-size:10.5px;color:#53636d;line-height:1.32;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:460px}
.reply-quote.subtle{border-left-color:#8696a0;background:rgba(134,150,160,.08)}
.reply-quote.subtle strong{color:#667781}
.reply-context{display:flex;align-items:center;justify-content:space-between;gap:10px;background:#f0f2f5;border-top:1px solid #dfe4e7;padding:7px 12px 5px}
.reply-context-main{min-width:0;flex:1;border-left:3px solid #00a884;background:#fff;border-radius:5px;padding:7px 10px;display:grid;gap:2px;box-shadow:0 1px 1px rgba(11,20,26,.05)}
.reply-context-main strong{font-size:10px;color:#008069}
.reply-context-main span{font-size:11px;color:#667781;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.reply-context-cancel{width:30px;height:30px;border:0;border-radius:50%;background:transparent;color:#667781;font-size:22px;line-height:1;cursor:pointer}
.reply-context-cancel:hover{background:#e1e5e7;color:#111b21}
.composer{grid-template-columns:auto minmax(0,1fr) auto!important;align-items:end}
.composer-tool{width:42px;height:42px;border:0;border-radius:50%;background:transparent;color:#54656f;font-size:18px;display:grid;place-items:center;cursor:pointer;transition:background .12s,transform .08s}
.composer-tool:hover:not(:disabled){background:#e2e6e8}.composer-tool:active:not(:disabled){transform:scale(.94)}.composer-tool:disabled{opacity:.32;cursor:not-allowed}
.scheduled-strip{background:#f7faf9;border-top:1px solid #dfe7e4;padding:8px 12px;max-height:168px;overflow:auto}
.scheduled-strip-head{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:6px}
.scheduled-strip-head strong{font-size:10.5px;color:#1f5146}.scheduled-strip-head span{font-size:9px;color:#7a8d87}
.scheduled-list{display:grid;gap:5px}.scheduled-item{display:flex;align-items:center;justify-content:space-between;gap:10px;background:#fff;border:1px solid #dce7e3;border-left:3px solid #00a884;border-radius:8px;padding:7px 8px;min-width:0}.scheduled-item>div:first-child{display:grid;gap:2px;min-width:0}.scheduled-item strong{font-size:10px;color:#28584e}.scheduled-item span{font-size:10.5px;color:#475a54;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:520px}.scheduled-item small{font-size:9px;color:#a15c00}.scheduled-item.bloqueado_24h,.scheduled-item.fallido{border-left-color:#d97706;background:#fffaf2}.scheduled-item.procesando{border-left-color:#3b82f6}.scheduled-item-side{display:flex;align-items:center;gap:7px;flex:0 0 auto}.scheduled-item-side em{font-size:8px;font-style:normal;font-weight:900;color:#7a8b85}.scheduled-cancel{border:0;background:#edf2f0;color:#42665d;border-radius:7px;padding:5px 7px;font-size:9px;font-weight:800;cursor:pointer}.scheduled-cancel:hover{background:#e0e9e5;color:#1f5146}
.schedule-modal{position:fixed;inset:0;background:rgba(11,20,26,.42);display:grid;place-items:center;padding:20px;z-index:80;backdrop-filter:blur(2px)}
.schedule-card{width:min(460px,100%);background:#fff;border-radius:16px;padding:18px;box-shadow:0 22px 64px rgba(11,20,26,.24);display:grid;gap:14px}.schedule-card-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.schedule-card h3{margin:3px 0 0;font-size:18px;color:#111b21}.schedule-card .field input{height:44px}.schedule-message-preview{background:#f7f9fa;border:1px solid #e1e6e8;border-radius:10px;padding:10px;display:grid;gap:5px}.schedule-message-preview strong{font-size:10px;color:#54656f}.schedule-message-preview p{margin:0;font-size:12px;color:#111b21;line-height:1.42;max-height:96px;overflow:auto;white-space:pre-wrap}.schedule-message-preview small{font-size:9.5px;color:#008069}.schedule-warning{border-radius:9px;background:#fff7e8;border:1px solid #f2dfbb;color:#74521a;padding:9px 10px;font-size:10px;line-height:1.4}.schedule-actions{display:flex;justify-content:flex-end;gap:8px}
@media(max-width:850px){.message-reply-btn{opacity:.34}.message-row:hover .message-reply-btn{opacity:1}.scheduled-strip-head span{display:none}.scheduled-item span{max-width:260px}.schedule-modal{padding:12px}.schedule-card{border-radius:14px}}
@media(max-width:520px){.composer{padding-left:6px;padding-right:6px}.composer-tool{width:38px;height:38px}.scheduled-item span{max-width:180px}.scheduled-item-side em{display:none}.reply-quote span{max-width:240px}}

/* V1.3.3 · fallback routing / waiting-state clarity */
.badge-waiting{background:#fff2cf;color:#8a5c00}

/* V1.3.3 · Visual Attention States */
.metrics-operational{display:grid;grid-template-columns:repeat(5,minmax(72px,1fr));gap:6px;overflow:visible}
.metrics-operational .metric{min-width:0;padding:7px 8px;border-radius:10px}
.metrics-operational .metric strong{font-size:16px}.metrics-operational .metric span{font-size:9px;white-space:nowrap}
.metric-jarvis{background:#effaf5!important;border-color:#d6eee4!important}.metric-jarvis strong{color:#087a62}
.metric-waiting{background:#fff9e9!important;border-color:#f2dfaa!important}.metric-waiting strong{color:#9a6700}
.metric-human{background:#f1f6ff!important;border-color:#d9e6fb!important}.metric-human strong{color:#245ea8}
.conversation-item{transition:background-color .16s ease,box-shadow .16s ease,border-color .16s ease;min-height:82px}
.conversation-item.state-jarvis{background:linear-gradient(90deg,#eaf8f2 0,#f5fbf8 100%);box-shadow:inset 4px 0 0 #10a37f}
.conversation-item.state-jarvis:hover:not(.active){background:linear-gradient(90deg,#e3f5ee 0,#f2faf6 100%)}
.conversation-item.state-jarvis.active{background:linear-gradient(90deg,#dcf3ea 0,#eff9f5 100%);box-shadow:inset 4px 0 0 #078b6d}
.conversation-item.state-waiting{background:#fff;box-shadow:inset 4px 0 0 #e3a320}
.conversation-item.state-waiting.assigned-mine{background:linear-gradient(90deg,#fff9e8 0,#fff 72%);box-shadow:inset 5px 0 0 #e39a0b}
.conversation-item.state-waiting.active{background:linear-gradient(90deg,#fff5d8 0,#fffdf6 100%)}
.conversation-item.state-waiting.wait-aging{box-shadow:inset 5px 0 0 #e47c1b}.conversation-item.state-waiting.wait-overdue{box-shadow:inset 5px 0 0 #c83c2d;background:linear-gradient(90deg,#fff0ed 0,#fff 76%)}
.conversation-item.state-human{background:linear-gradient(90deg,#eef5ff 0,#fbfdff 100%);box-shadow:inset 4px 0 0 #3b82f6}
.conversation-item.state-human.active{background:linear-gradient(90deg,#e3efff 0,#f7fbff 100%)}
.conversation-item.state-closed{background:#f7f8fa;opacity:.82;box-shadow:inset 4px 0 0 #a6b0ba}
.conv-attention-line{display:flex;align-items:center;gap:6px;margin:3px 0 2px;min-width:0}
.conv-attention-badge{display:inline-flex;align-items:center;max-width:150px;border-radius:999px;padding:2px 7px;font-size:8px;line-height:1.35;font-weight:900;letter-spacing:.035em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv-attention-badge.jarvis{background:#d4f4e8;color:#08755d}.conv-attention-badge.waiting{background:#fff0c2;color:#855700}.conv-attention-badge.human{background:#dfebff;color:#225b9f}.conv-attention-badge.closed{background:#e8ebef;color:#66717d}
.conv-wait-time{font-size:9px;font-weight:800;color:#8b6a22;white-space:nowrap}.wait-aging .conv-wait-time{color:#b35c12}.wait-overdue .conv-wait-time{color:#af3024}
@keyframes jarvisHandoffFlash{0%,100%{filter:none}18%{filter:brightness(1.08);box-shadow:inset 5px 0 0 #e39a0b,0 0 0 4px rgba(227,154,11,.12)}36%{filter:none}54%{filter:brightness(1.08);box-shadow:inset 5px 0 0 #e39a0b,0 0 0 4px rgba(227,154,11,.10)}}
.conversation-item.handoff-flash{animation:jarvisHandoffFlash 1.5s ease 2}
.attention-state-bar{margin:0;padding:9px 14px;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:10px;align-items:center;border-bottom:1px solid transparent;z-index:3}
.attention-state-icon{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;font-size:12px;font-weight:950}
.attention-state-copy{min-width:0;display:grid;gap:1px}.attention-state-copy strong{font-size:12px}.attention-state-copy span{font-size:10px;line-height:1.35}
.attention-state-timer{font-size:10px;font-weight:900;white-space:nowrap}
.attention-state-bar.state-jarvis{background:#e9f8f2;color:#086d57;border-color:#cfeade}.attention-state-bar.state-jarvis .attention-state-icon{background:#bdebdc;color:#08755d;animation:jarvisPulse 1.8s ease-in-out infinite}
.attention-state-bar.state-waiting{background:#fff8e2;color:#775100;border-color:#eedda8}.attention-state-bar.state-waiting .attention-state-icon{background:#ffd973;color:#654400}.attention-state-bar.state-waiting.wait-aging{background:#fff3dc;color:#8c4b0d}.attention-state-bar.state-waiting.wait-overdue{background:#fff0ed;color:#9e3026;border-color:#f0c7c1}.attention-state-bar.state-waiting.wait-overdue .attention-state-icon{background:#ffd3cd;color:#962d23}
.attention-state-bar.state-human{background:#edf5ff;color:#24568f;border-color:#d6e5f8}.attention-state-bar.state-human .attention-state-icon{background:#cfe2ff;color:#225b9f}
.attention-state-bar.state-closed{background:#f2f4f6;color:#65717e;border-color:#e3e7eb}.attention-state-bar.state-closed .attention-state-icon{background:#e0e5ea;color:#5f6872}
@keyframes jarvisPulse{0%,100%{box-shadow:0 0 0 0 rgba(16,163,127,.18)}50%{box-shadow:0 0 0 5px rgba(16,163,127,0)}}
.chat-content{grid-template-rows:auto auto auto minmax(0,1fr) auto auto auto auto auto}
@media(max-width:1180px){.metrics-operational{grid-template-columns:repeat(5,minmax(60px,1fr))}.metrics-operational .metric span{font-size:8px}}
@media(max-width:850px){.metrics-operational{display:flex;overflow-x:auto}.metrics-operational .metric{min-width:78px}.attention-state-bar{padding:8px 10px}.attention-state-copy span{display:none}}
@media(prefers-reduced-motion:reduce){.conversation-item.handoff-flash,.attention-state-bar.state-jarvis .attention-state-icon{animation:none!important}}


/* V1.3.6 · multimedia outbound */
.attachment-draft{display:flex;align-items:center;gap:12px;margin:0 14px 8px;padding:10px 12px;border:1px solid rgba(15,91,83,.18);background:#f3fbf9;border-radius:14px;box-shadow:0 4px 14px rgba(15,23,42,.04)}
.attachment-draft.hidden{display:none}
.attachment-thumb{width:48px;height:48px;border-radius:10px;background:#e5f4f1;display:grid;place-items:center;font-size:22px;overflow:hidden;flex:0 0 48px}
.attachment-thumb img{width:100%;height:100%;object-fit:cover}
.attachment-draft-copy{display:flex;flex-direction:column;min-width:0;flex:1;gap:2px}
.attachment-draft-copy strong,.attachment-draft-copy span,.attachment-draft-copy small{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.attachment-draft-copy span{font-size:12px;color:#526575}.attachment-draft-copy small{font-size:11px;color:#738290}
.attachment-cancel{border:0;background:transparent;font-size:24px;line-height:1;color:#667784;cursor:pointer;padding:6px}
.composer-tool.has-file{background:#dff5ef;color:#087f6d}
.upload-progress-note{font-size:11px;color:#087f6d;font-weight:700}

/* V1.3.6 — Human workspace + composer stability */
.composer{
  grid-template-columns:auto auto minmax(0,1fr) auto!important;
  align-items:end!important;
  width:100%;
  min-width:0;
}
.composer textarea{
  width:100%;
  min-width:0;
  max-width:none;
}
.composer .send-btn{grid-column:auto;grid-row:auto;align-self:end}
.crm-view.detail-hidden .chat-panel{min-width:0}
.crm-view.detail-hidden .composer{width:100%}
/* When human has the chat, prioritize the conversation area. */
.crm-view.human-focus .detail-panel{display:none!important}
.crm-view.human-focus:not(.focus-mode){grid-template-columns:74px 376px minmax(560px,1fr)!important}
@media(min-width:1500px){.crm-view.human-focus:not(.focus-mode){grid-template-columns:74px 390px minmax(760px,1fr)!important}}
@media(max-width:1180px){.crm-view.human-focus:not(.focus-mode){grid-template-columns:68px 344px minmax(420px,1fr)!important}}
@media(max-width:620px){
  .composer{grid-template-columns:auto auto minmax(0,1fr) auto!important;gap:6px}
  .composer-tool{width:36px;height:36px}
  .send-btn{width:44px;height:44px}
}